Trends, ideas and lessons from the people shaping the future of commerce. Explore articles, interviews and reports from D-Congress and Svensk Handel – and filter by the topics that matter most to you.
As AI becomes more widely available, how will it change customer behaviour and competition? Benedict Evans looks beyond the models to explore what happens when the technology becomes part of everyday commerce.
When do people want advice from AI, and when do they prefer a person? Linda Leopold draws on seven years in AI leadership at H&M Group to explore how people and AI can work together.