Jan Jakobsson
PostNord
Head of E-commerce
Presented by: Svensk Handel in collaboration with Airmee, DS Smith, Inretrn and PostNord
From Ambition to Action: The Next Generation of Sustainable E-Commerce
Stage: F3
Retail Impact Arena: Policies, Innovation & Competitive Growth
2:30 pm-3:40 pm - 4 March
Go to F3
Add to calendar2026-03-04 14:30:002026-03-04 15:40:00Europe/StockholmFrom Ambition to Action: The Next Generation of Sustainable E-CommercePostNord - Jan JakobssonRetail Impact Arena: Policies, Innovation & Competitive GrowthSvensk Digital Handelnoreply@dhandel.seevent
From Ambition to Action: The Next Generation of Sustainable E-Commerce
In this special session, we explore how the checkout experience shapes customer expectations around convenience and accessibility, how return rates can be reduced while increasing customer value, and how smarter processes can streamline warehouse operations.
The participants are all industry frontrunners and will share insights and practical examples across three key themes:
- The Checkout: The Key Moment for Sustainable Decisions
- Reducing Returns, Increasing Value
- Saving Costs and Resources in the Warehouse
Session in Swedish
Jan Jakobsson
Postnord Sverige
Head of E-commerce
Presented by: PostNord
Vad värdesätter Kicks kunder mest i köpresan? PostNords insikter ger svaret och formar morgondagens leveranser
Stage: J2
B2B AND B2C Reinvented: Tech, Trade & Transformation
2:30 pm-3:00 pm - 5 March
Go to J2
Add to calendar2026-03-05 14:30:002026-03-05 15:00:00Europe/StockholmVad värdesätter Kicks kunder mest i köpresan? PostNords insikter ger svaret och formar morgondagens leveranserPostnord Sverige - Jan JakobssonB2B AND B2C Reinvented: Tech, Trade & TransformationSvensk Digital Handelnoreply@dhandel.seevent
Vad värdesätter Kicks kunder mest i köpresan? PostNords insikter ger svaret och formar morgondagens leveranser
PostNord står i centrum för framtidens leveransupplevelse. Vi öppnar upp för en unik dialog med Kicks, en av Nordens ledande skönhetsaktörer. Vad värdesätter Kicks kunder mest i köpresan? Vi analyserar samverkan mellan leverans och Kicks strategi för Community samt nya insikter från E-barometerns årsrapport 2026. Vi sätter nivån för morgondagens e-handel!
Session in Swedish
Jan Jakobsson
PostNord
Head of E-commerce
Presented by: PostNord TPL
Winning the Nordic consumer: How seamless e-commerce flows drive growth
Stage: H1
Commerce Transformed: Tech, Trust & Tomorrow
4:30 pm-5:00 pm - 4 March
Go to H1
Add to calendar2026-03-04 16:30:002026-03-04 17:00:00Europe/StockholmWinning the Nordic consumer: How seamless e-commerce flows drive growthPostNord - Jan JakobssonCommerce Transformed: Tech, Trust & TomorrowSvensk Digital Handelnoreply@dhandel.seevent
Winning the Nordic consumer: How seamless e-commerce flows drive growth
Nordic consumers are raising the bar – expectations for speed, flexibility, transparency, and effortless returns are now defining the competitive landscape.
In this joint session, Zalando, PostNord and PostNord TPL reveal how an integrated end-to-end logistics setup, from platform experience to fulfillment and last-mile delivery, creates the seamless customer journey needed to win in the Nordics.
With insights from Zalando’s focus on consumer engagement and platform experience, combined with PostNord’s operational excellence and data-driven understanding of Nordic e-commerce behavior, we explore how technology, warehousing and transport work together to deliver the frictionless experience customers return for.
Session in English
