Getting the Message Across – Connecting with Customers at Global Scale in the New Channel Landscape

We have never had so many ways to reach our customers. But how do you get it right, where do you start, and what works where and when? Join Julia Dayan from H&M and Jon Beckman from Sinch in a fireside chat, moderated by Lotta Forså, exploring the quest for exceptional customer engagement across a world of evolving channels — and the extraordinary possibilities they bring for global brands navigating complexity at scale.

Session in English

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Sharing the stage

H&M

Julia Dayan

Business Strategy Lead - H&M Portfolio Brands

Sinch

Jon Beckman

Director, Global Partnerships