Robots Don’t Shop – People do.…or Do They?

AI is opening the door to a new generation of retail, where customer journeys become more personal, payments more seamless, and decision-making more data-driven. At the same time, human experience continues to play a central role in creating trust, relevance, and truly great customer experiences. This panel brings together leading retailers, alongside experts in both AI and payments. Together, they share practical examples, real-world insights, and forward-looking perspectives on how AI and human expertise reinforce each other – rather than replace one another. Supported by fresh data and consumer insights from Svea’s Payments in the Nordics report, we explore how AI is used in retail today, the opportunities that are emerging, and how you can stay in control in an era of increasing automation.

LinkedIn

Sharing the stage

Polarn O. Pyret

Charlotta Brandstedt

Chief Digital Officer

Svea

Sebastian Ruthström

Product Owner - Merchant Experience

Bygghemma

Robin Jacobsson

CMO

Breakit

Jon Mauno Pettersson

Vd, chefredaktör